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Do the SelfieBox Impact

On this page, you will find solutions for common issues when using the photobooth
Have you read the instructions and frequently asked questions below and still can't figure it out?
Then call us. We are available at 088-8580888 and are happy to help.

Sunday to Thursday: 9:00 AM - 10:00 PM
Friday and Saturday: 9:00 AM - 12:00 AM
Are you calling outside regular office hours? Then listen carefully to the message you receive, and you will be automatically connected to a support representative.

        Replace paper and ink

No more prints coming out? Then it's likely that paper and/or ink is out. The slot where the prints normally fall into is a hatch with a hinge at the bottom. The hatch is held closed with magnets. Carefully open the hatch, then you can access the printer. Then follow the instruction video below for replacing paper and ink (always replace both!).

hiti P520/525L

Hiti P525L fotoprinter kopen
View instruction Hiti P520/525L

Frequently Asked Questions

The photobooth indicates that there is no connection to the camera, or when taking the photo, a loading icon remains on the screen.

The software indicates that there is no connection to the camera and asks if you want to connect. Confirm this.
If you are asked whether you want to connect via wifi or USB, choose USB.

Still unable to connect? Then open the door at the back.
At the top, you will see the camera; gently press the shutter button. Do not press it all the way down, just press it lightly so the camera responds. Now you can try to connect again in the software.

The photobooth/computer has restarted and I need to log in

If the power has been out, it is possible that the computer inside has restarted. You will then need to log in again. The password is the model of the selfie mirror + the serial number. On the support stickers on your photobooth, you can see which model and number you have in the top right corner. If it says 'RETRO 1', your password is 'retro1'. The passwords are always lowercase letters and contain no spaces!

You enter the password using the keyboard, which is located inside the selfie mirror (open the door at the back) or in a gray crate we have left behind. Please note that the keyboards have a switch to turn them on.

After logging in, the photobooth app will usually start automatically.
If this is not the case, open the 'Touchpix' app from the dock/menu.

If the app does not start in full screen, you can make it full screen by clicking the green icon in the top left corner.

The photobooth app is open, but not full-screen

If the photobooth app is already open but you still see a bar at the top or side, you can make it full screen with a smart gesture. Place all 5 fingers of one hand on the screen and then stretch your fingers, essentially making a zooming gesture, ensuring that all fingers touch the screen during this movement. This gesture enlarges the screen.

My pictures are too dark or too light

The photobooth has a flash. This provides the lighting for your photos. By increasing the flash intensity, your photos will become lighter. By decreasing the flash intensity, your photos will become darker.

On the back, you will see a small window displaying a value; this is the flash intensity. Below it are up/down arrows. Adjust the value in the correct direction. You often only see a difference after clicking 3-5 times.

Have you reached the maximum values and your photo is still not good enough? Please call our support number: (+31)(0)88-8580888. We can then help you adjust the camera settings.