instruction

Did the photobooth print before and now suddenly it doesn't anymore?
First, check your printer.
The printer should display the status message 'Printer ready'.
'Ribbon out' or 'Paper out' means that the paper and ink are depleted, and you need to replace them.
If it says 'Paper jam', something is stuck in the printer.

Above, you will find the explanation for replacing paper and ink, follow the steps in the video.
If it's not depleted but crumpled, shifted, or otherwise not properly set, you can check the following video to fix everything, using the paper and ink already in the printer: https://www.youtube.com/watch?v=OEND1ufwfAA.

All set? Error resolved?
Then try printing again. If printing still doesn't work, follow the next point in the frequently asked questions.

Due to running out of paper/ink or a paper jam, a photo may have gotten stuck in the printer queue.
We are going to remove it.

Minimize the photobooth app on the iPad and on the 'desktop' go to the app Booth Connect.
Look for the section 'printers connected'. (see the right column)
Underneath it, there is a printer 'Hiti P52Xl'.
Behind it, there is a trash can icon.
Press it and confirm with 'yes'.
In the header 'printers connected', there are two icons on the right side of an arrow ... a round and a triangle arrow.
Press the triangle arrow.
The printer will reappear in the list after a few seconds.
In the top left, choose 'Restart printpix', a loading bar will appear and after a few seconds, it will be done.

Go back to Touchpix and try to print.

1. First, check if the box with the printer has power, is the plug in, is there a green light on the printer.
2. Check if the iPad is connected to the TP-Printserver wifi (go to settings > wifi on the iPad)
3. Completely close the Touchpix app (swipe the screen up and then swipe the small screen up again) and restart the Touchpix app.
4. In the Touchpix app, go to the menu in the top left corner. Then choose 'settings'. Use the arrows to go to tab '2. printer'.
5. Check if the settings are correct. The correct settings from top to bottom are: Printpix Box (right choice); Connection handling: Manual IP; Connection type: Network; Manual connection: the IP address 192.168.12.1; You can click the 'connect' button, it will then change to 'disconnect'; Printing: auto; then you get a dropdown menu where you can choose a printer, select the Sinfonia / DNP / Hiti printer; the automatic paper selection is on (green). Other settings are not relevant.

When you connect the photobooth to a local Wi-Fi network at your event location according to the instruction video, the SMS messages and emails can be sent directly.
If this connection is stable and fast enough, the files will be sent immediately.

Are the emails and SMS messages still not arriving? Then your internet connection might not be good enough, and they will remain in the queue. Once the photobooth is back with us, it will be connected to the internet, and all files will be sent after all.

The queue is the digital waiting line of files that still need to be uploaded to the online gallery. The queue contains all the created images, but also the text messages and emails that have not yet been sent. The queue does not contain any print jobs. So, you cannot see anything here about how many photos have been printed (or not).